Covid19 – What we are doing to protect our employees and customers
At Tornado Wire, the safety and well-being of our employees and customers is always our priority. We are actively monitoring the COVID-19 situation and taking steps to help keep our employees and customers safe. We wanted to share with you some steps we are taking.
In line with the current government advice we have made an assessment of the risks and those people that can feasibly work from home will do so from Monday 23rd March until the official advice changes. This includes our external sales team and we have asked them to immediately cease making customer visits at this time. The team is able to be contacted on the usual numbers (both office and mobile) and we are confident that we can continue to offer our normal service, albeit remote from our normal offices.
We have taken a number of measures to protect our staff in the factory to allow us to keep our production facilities open. These include: increase in hygiene facilities; site visitor health screening; social distancing measures; and increased home working for selected staff. Additionally, by its very nature, shift working assists social distancing and reduces the risk of one person infecting the entire workforce.
Our facility in Crieff remains open for collections although there are restrictions in place to protect our staff and customers. (These restrictions are available on our website and by request) Goods will only be available for collection with prior notice.
A number of our third-party logistics suppliers have highlighted that the handing over of EPOD and paper documents for signature is a potential risk for their drivers and customers’ staff. We would ask for your co-operation in dealing with POD’s in a slightly different way. Going forward, PODs will still be created and issued in the same way, but the driver will no longer be obtaining a customer signature. Instead, they will capture the name of the person receiving the delivery and enter that into their Hand Held Terminal themselves.
Whilst this is primarily a public health crisis we recognise that our customers and their customers are also relying on us to keep the supply of goods, which are vital to their businesses, flowing. First of all, let me assure you that we start this period of uncertainty from a very good place in terms of stock of product. With the measures I have detailed above, we believe that we can continue with production whilst our team remain well. Currently, we do not see the need to put any special restrictive conditions in place on orders. However, we would like to work closely with our customers to ensure that we have the stock of the right products and discuss, if and when appropriate, any help we can give to get product to end-users. We will be in touch in the coming weeks to advance this. Working together with you we are confident that we can do much to mitigate the impact.
This is obviously a very fast-changing situation and we will update you should government advice or local circumstances change.
Should you have any questions, please contact either me or any of the team.